FAQ

orders

• online orders ship within 1-3 business days
• once an order is placed, the order cannot be altered or canceled
• if an order is placed and the item is unavailable or damaged, we will automatically refund your original payment method and inform you via email within 1-3 business days.

domestic shipping

• domestic orders ship via usps priority
• we offer free shipping on domestic orders over $250 and courtesy signature confirmation on all domestic orders over $500
• we are not responsible for lost, stolen, or damaged packages once released from our custody

international shipping

• international orders ship via usps priority
• we can ship via dhl or ups at the customer's cost upon request
• we are not responsible for lost, stolen, or damaged packages once released from our custody

returns/exchanges

• we are happy accept returns for exchange or store credit on full-priced merchandise within 10 business days of receiving your package
• all returned merchandise must arrive in the condition it was shipped to you
• we can not accept any merchandise that has been worn, altered, is missing applicable tags, or has pet hair and/or odor such as smoke, detergent, etc.
• once a return has been processed you will receive a store credit for the original amount paid, minus shipping via email within 1-3 business days
• return shipping costs are the customer's responsibility
• if an item arrives damaged/defective or if you receive the wrong item, please email us for a free return label so we can replace the item
• we do not offer refunds