FAQ
orders
- online orders ship within 1-3 business days
- once an order is placed, the order cannot be altered or canceled
- if an order is placed and the item is unavailable or damaged, we will automatically refund your original payment method and inform you via email within 1-3 business days.
domestic shipping
- domestic orders ship via usps priority
- we offer free shipping on domestic orders over $250 and courtesy signature confirmation on all domestic orders over $500
- we are not responsible for lost, stolen, or damaged packages once released from our custody
international shipping
- international orders ship via usps priority
- we can ship via dhl or ups at the customer's cost upon request
- we are not responsible for lost, stolen, or damaged packages once released from our custody
returns/exchanges
- we are happy accept returns for exchange or store credit on full-priced merchandise within 10 business days of receiving your package
- all returned merchandise must arrive in the condition it was shipped to you
- we can not accept any merchandise that has been worn, altered, is missing applicable tags, or has pet hair and/or odor such as smoke, detergent, etc.
- once a return has been processed you will receive a store credit for the original amount paid, minus shipping via email within 1-3 business days
- return shipping costs are the customer's responsibility
- if an item arrives damaged/defective or if you receive the wrong item, please email us for a free return label so we can replace the item
- we do not offer refunds
discount codes/gift cards
- discount codes can not be combined with other discount offers or promotions
- offer can not be applied to previous purchases, gift cards, shipping fees, or taxes
- discount applied before shipping, handling, and tax
- full price items purchased with discount code are eligible for return
- exclusions may apply
- gift cards are available for purchase in any amount above $10 and will be sent to the email entered at checkout once your purchase has been processed
- gift cards do not expire and are eligible to any purchase in-store or online